This website is owned and operated by SHREE GHANSHANTI EXPOCRAFTS PRIVATE LIMITED as daywithwood.com, we take immense pride in the quality and craftsmanship of our luxury furniture and home decor pieces. However, we understand that there may be instances where you may need to return or exchange an item. Our return and refund policy is designed to ensure a hassle-free experience while upholding our commitment to customer satisfaction.

1. Return Eligibility

  • Time Frame: You have 14 days from the date of delivery to return your purchase.
  • Condition: Items must be returned in their original condition, unused, unassembled, and in their original packaging. Products that have been assembled, customized, or modified are not eligible for return.
  • Proof of Purchase: Please ensure you have your original receipt or proof of purchase available when initiating a return.

2. Non-Returnable Items

  • Custom-made or personalized items.
  • Products purchased during a clearance sale.
  • Items marked as non-returnable at the time of purchase.

3. Return Process

  • Step 1: Contact our customer service team at info@daywithwood.com. or call us at 91 123456789 within 30 days of receiving your product. Provide your order number, details of the item you wish to return, and the reason for the return.
  • Step 2: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and return instructions.
  • Step 3: Carefully pack the item in its original packaging and include all accessories, manuals, and parts. Clearly mark the package with the provided Return Authorization Number (RAN).
  • Step 4: Ship the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part.

4. Refund Process

  • Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days and will be credited back to your original method of payment.
  • Please note that the original shipping charges are non-refundable.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery.
  • We will arrange for a replacement or refund, including the cost of return shipping.

6. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.

7. Cancellation Policy

  • Orders can be canceled within 24 hours of placement without any penalty. After 24 hours, cancellation may not be possible as the order may already be in processing.

8. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at info@daywithwood.com or +91 9680061006